I’m going to need assistance completing my initial order for annual maintenance & support renewal and for crediting back my second purchase / charge for the same. I think the online ordering process that results in a “Buy SketchUp Pro” screen instead of a purchase confirmation screen is flawed and needs to be addressed. (I am noting the “pending” status of both of these charges, and wondering if the whole issue might be with my (major and well-recognized) credit card processor and not with SketchUp / Trimble.) Then I checked my credit card account online, which I should have done after my first seemingly failed attempt, and I now have two charges from Trimble, each for $120 plus tax, pending. I (foolishly?) followed the renewal link in the email, completed all the same steps as I listed above, and got the exact same “Buy SketchUp Pro” screen and again, no confirmation email. I went back to sleep until this morning,, when I received a SketchUp Maintenance & Support Expiring Notification email telling me that my support agreement will expire in six days. No response yet, which is understandable in light of the current situation. Instead of attempting to process the purchase from my cart again, I entered Support Request 10319648 and received an automated confirmation email from SketchUp Support. The annual maintenance & support renewal item was still in my cart. The Trimble Account Management Portal (AMP) helps you view and manage your billing and payment information using the Billing Information and Payment History sections. Note the “1 item in my cart” circled in blue.
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